Terms of Use
Company: GO TOURS j.d.o.o. for tourism and hospitality, travel agency
- Registration number (MBS): 090031439
- Tax number (OIB): 90945759467
- EU ID: HRSR.090031439
- Email: ktepavac@gmail.com
- Share capital: 10.00 HRK / 1.33 EUR (fixed conversion rate 7.53450), paid in full
- Founder: KATICA TEPAVAC, OIB: 47599400273, Dubrovnik, Marka Marojice 27, representing independently
- Authorized representative: KATICA TEPAVAC, OIB: 47599400273, Dubrovnik, Marka Marojice 27, representing independently and without limitations
- Registered with: Commercial Court in Dubrovnik based on decision Du Tt-19/534-2 dated 19/03/2019
- Bank account held at: Privredna banka Zagreb d.d., IBAN: HR7623400091111003978
These Terms of Use regulate the legal relationship between users of this website and visitors to this website regarding access to the site, as well as the rights and obligations of visitors.
Article 1. Terms and Definitions
For the purposes of these Terms of Use, the following terms have the following meanings:
The website owner is GO‑Tours j.d.o.o. (hereinafter: the Company / Website Owner).
Visitor means any natural or legal person who accesses this website for the purpose of visiting, browsing, obtaining information about the services offered on this website, or sending inquiries related to the published services.
Article 2. Legal Nature of Published Content
The content published on this website does not constitute a legally binding offer and does not obligate the Website Owner.
Article 3. Acceptance of These Terms of Use
Visitors accept these Terms of Use by accessing this website and undertake, during their visit, not to act, omit, or tolerate actions that would be contrary to general legal principles, mandatory legal regulations, or these Terms of Use.
Article 4. Protection of Website Content
The Website Owner retains all rights to use the website, including associated copyrights, intellectual property rights, and all valid licenses on the website, which include the logo, overall branding, visuals, media, and textual content. Visitors are prohibited, without the express written permission of the Website Owner, from reproducing, using, sharing, modifying, or otherwise exploiting such content.
Article 5. Limitation of Liability
The Website Owner is not responsible for the availability of the content nor for the content itself published on this website, for the accuracy or truthfulness of the information, nor for any consequences that may arise for the visitor as a result of relying on such information.
The Website Owner reserves the right to unilaterally modify, delete, or add content published on this website at any time and without prior notice, without liability to third parties.
The Website Owner is not responsible for any damage or other harmful consequences that may occur to the visitor by following links to other websites. Visitors follow such links at their own risk, and upon accessing another website, these Terms of Use cease to apply, except for this article and the limitation of liability. On all other websites accessed via links, the privacy policy and cookie rules of those websites apply.
Article 6. Gender Equality
All terms used in a form referring to one gender apply equally and without discrimination to both genders, regardless of the grammatical form used.
Article 7. Dispute Resolution
In the event of a dispute arising in connection with the use of this website, the parties agree to attempt to resolve it amicably. If this is not possible, they accept the jurisdiction of the court in Dubrovnik, depending on the nature of the dispute.
Article 8. Applicable Law and Validity
All legal relations are governed by the laws of the Republic of Croatia, and these Terms of Use apply from 04/02/2024.
GO TOURS j.d.o.o. for tourism and hospitality, Marka Marojice 27, 20000 Dubrovnik, OIB: 90945759467, email: ktepavac@gmail.com
as the website owner (hereinafter: Data Controller) https://tourguide-dubrovnik.com issues on 15/01/2024 these
Cookie Policy
To make browsing our website easier, our web server uses cookies through IT solutions. These are small and compact text files placed on the user’s computer for the purpose of tracking selected language options on our pages, as well as when accessing parts of the website that require entering a username and password.
Cookies cannot be used for unauthorized access to your computer system, running programs, remote control, or placing viruses on your device. Some cookies set by our web server are automatically deleted from your computer at the end of the session, i.e., when you leave our website.
For this website to function properly and for us to improve it further in order to enhance your browsing experience (UX), the site must store a small amount of information on your device (cookies).
Most websites use this practice, but under applicable regulations — especially GDPR, the Electronic Communications Act, and the Personal Data Protection Act — the Data Controller must inform you that by using the website you consent to the use of cookies unless you block them in your browser at the beginning of your visit. By blocking cookies, you can still browse the site, but some features may not be available.
What is a cookie?
A cookie is information stored on your device by the website you visit. Cookies usually store your settings, such as the selected language. Later, when you revisit the same website, the browser sends back the cookies belonging to that site. This allows the website to display information tailored to your needs. In short: the goal is for the website to anticipate your preferences based on previous visits, making browsing more pleasant and efficient.
Cookies can store a wide range of information, including personal data (such as your name or email address). However, this information can only be stored if you allow it — websites cannot access information you have not permitted, nor can they access other files on your computer, tablet, or mobile device. Default cookie storage and sending activities are not visible to you — they occur in the background. Still, you can change your browser settings to choose whether to approve or reject cookie storage requests, delete stored cookies automatically when closing the browser, and more.
How to disable cookies?
By disabling cookies, you decide whether to allow them to be stored on your computer, tablet, or mobile device. Cookie settings can be controlled and configured in your web browser and in the advanced options of this website — by clicking on advanced settings. If you disable cookies, some website functionalities may not be available.
What are persistent cookies?
Persistent or stored cookies remain on your device after closing the browser. Websites use them to store data such as email, login username, and passwords so you do not have to re-enter them each time you log in. Persistent cookies may remain on your device for days, months, or even years.
What are temporary cookies?
Temporary cookies or session cookies are removed from your device when you close the browser. Websites use them to store temporary data, such as items in a shopping cart on webshops.
What are first‑party cookies?
First‑party cookies come from the website you are visiting and can be persistent or temporary. These cookies allow websites to store data that will be reused during your next visit.
What are third‑party cookies?
Third‑party cookies come from advertisements on other websites (such as pop‑ups or banners) displayed on the site you are visiting. These cookies allow websites to track internet usage for marketing purposes.
Who sets data collection systems?
Both first‑party and third‑party data collection systems are set and managed by the above‑mentioned GO Tours j.d.o.o. — email:
ktepavac@gmail.com
Data collection systems set by the Data Controller include:
- Necessary cookies – data collection systems strictly required for the operation of the website and the provision of our services. These systems store data about your logins or access to the website and service usage to apply security measures or adjust the website to your device settings (language, operating system, device, etc.). They also allow access to your personal account on the website (registration/login).
- Analytical cookies – data collection systems. We use them to create statistical data about website visits and usage of its various parts (visited pages, viewed content, user behavior), helping us improve the website and the quality of our services.
- Marketing cookies – advertising data collection systems. These systems allow us to analyze your use of the website and displayed ads, if active, so we can offer ads tailored to your interests on our website or partner websites. They allow us to:
a) count and identify displayed ads,
b) count users who clicked on each ad,
c) track user behavior on pages linked from those ads,
d) perform analytical processing of such data.
We may also share some data collected through these systems with our business partners to help them conduct visitor behavior research or more effectively place marketing materials on the website.
Data collection systems set by third parties:
- Some of our business partners or web service providers are permitted to set data collection systems on the website for the purposes listed above. The placement and use of such systems are subject to the privacy policies of those third parties.
- We use tools that analyze the use of this website and collect information about your habits and activities, helping us better understand your needs and improve your website experience.
The tools mentioned above may collect and store technical data such as:
- cookies,
- IP address of the user and/or visitor,
- mobile device identifier,
- browser data, etc., but do not identify the individual.
How can I change my settings?
At any time, you may review or modify settings related to data collection systems. In your browser settings, you can choose whether to occasionally or permanently accept or reject data collection systems. Please note that these settings may affect your browser’s performance and your use of services on the website that require such systems.
Cookie management is also available in the advanced settings on the website itself.
If you need assistance, contact us at: ktepavac@gmail.com
Privacy Policy – GDPR
Based on REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation – hereinafter: GDPR) and the Act on the Implementation of the General Data Protection Regulation (NN 42/18), without prejudice to the application of other relevant regulations,
GO TOURS j.d.o.o. for tourism and hospitality, Marka Marojice 27, 20000 Dubrovnik
OIB: 90945759467 | Share capital: 10.00 HRK paid in full | Director: Katica Tepavac | Bank account held at PBZ d.d. HR7623400091111003978, email: ktepavac@gmail.com (hereinafter: Data Controller) issues on 15/01/2024 these
R U L E S A N D P O L I C Y O F P R I V A C Y
Data storage (hosting) is performed in systems managed by the Data Controller.
Data subject – any individual who provides data to the Data Controller, regardless of the reason.
The Data Controller exercises due care in the protection of personal data, and this Privacy Policy (hereinafter: Privacy Policy) regulates the handling of your data when using the website and related services.
WHAT DATA IS COLLECTED AND HOW?
! Note: The Data Controller is not able to monitor or verify whether personal data published in user‑generated content belongs solely to the data subject or also to a third party. Therefore, data subjects assume full responsibility for publishing third‑party data without their consent.
Respecting the privacy of every data subject, the Data Controller collects only the personal data necessary for:
- providing services and user support and improving the user experience,
- improving services and informing the data subject about updates to the offer,
- specifically for this purpose, if the data subject enters an email address in the “Newsletter” field, this will be considered consent to receive informational content about new offers and services of the Data Controller. Each newsletter contains an opt‑out link allowing the data subject to withdraw consent.
- complying with legal obligations.
Data subjects provide data to the Data Controller by entering information into forms during registration, when using the contact form, and in email correspondence.
The Data Controller collects data entered by the data subject when:
- registering on the website, filling out online forms / sending inquiries,
- registering a user profile in the database,
- providing support, advice, or responding to complaints,
- other forms of correspondence.
The Data Controller primarily collects the data subject’s name and surname, address, contact information – email and phone number, and personal identification number (OIB).
The Data Controller may automatically collect certain data available when accessing and using the website, such as:
- information about the device used by the data subject (model, device identifier, mobile network, etc.),
- records of service usage that may include IP addresses, access time and duration, browser type, method of accessing the website, pages viewed or functionalities used in the mobile application, errors during use, etc.
HOW IS MY DATA PROTECTED?
The Data Controller, independently or through authorized third parties, implements technical and software protection mechanisms to ensure the security of your personal data.
WHO CAN ACCESS MY DATA?
Your personal data is processed and visible to employees and subcontractors of the Data Controller. The Data Controller may forward your personal data to third parties in the following cases:
- for the purpose of responding to an inquiry submitted by the data subject,
- for the purpose of fulfilling legal obligations:
- tax authorities,
- public authorities,
- accounting service providers,
- other entities to whom the Data Controller is legally obliged to provide personal data,
- third parties and external partners responsible for technical maintenance of the website and databases.
WHAT IF I SUSPECT A PERSONAL DATA BREACH?
In case of suspected personal data breach, contact us immediately at ktepavac@gmail.com
Upon receiving a breach notification, we will investigate your report and, if justified, remedy the breach without delay.
If you believe that your rights have not been protected, you have the right to contact AZOP (Croatian Personal Data Protection Agency) at https://azop.hr or via email: azop@azop.hr
HOW LONG IS MY DATA STORED?
Your personal data is generally stored until the purpose for which it was collected is fulfilled:
- Data sent via inquiry is stored until the correspondence initiated by the inquiry is completed, unless it is clear that the data subject wishes to continue communication and cooperation.
- Data of clients with whom mediation services were successfully completed is stored for the legally prescribed accounting retention periods.
- Data of users in the database is stored for the duration of authorization and 3 years after its termination, unless subject to longer retention periods for accounting purposes.
DO I HAVE THE RIGHT TO WITHDRAW CONSENT, CORRECT, DELETE, OR ACCESS MY DATA?
The rights of the data subject include:
- the right to be informed about the processing of personal data,
- the right of access to personal data,
- the right to rectification of data,
- the right to erasure of personal data,
- the right to restrict processing,
- the right to data portability,
- the right to object to the processing of personal data,
- the right to object to automated decision‑making, including profiling.
At any time, you may request via email ktepavac@gmail.com
information on whether the Data Controller has collected your personal data, whether it is being processed, for what purposes, as well as request modification, correction, restriction, complete withdrawal of consent, or full deletion of all your personal data.